Patient Navigator

Patient Navigator

Full Time

Columbus, OH

AndHealth is a healthcare technology company created to help people reverse chronic disease. We are driven by the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.

We are looking for a Patient Navigator to play an important role at AndHealth. In this role, you’ll help guide the patients through their journey with AndHealth with the ultimate goal of creating incredible health outcomes and ensuring they receive the care needed to live a healthier life. You’ll work across the Care team with our Physicians, Nurses, Health Coaches, and Patient Services team, as well as provide feedback to our product team on how to best deliver a "wow" experience.

What you’ll do in the role:

• Build trusted relationships with patients through different modes of communication (video, calls, chat messages, and sometimes in-person interactions)
• Teach patients how to engage with different parts of their care, like the AndHealth app, telehealth visits, or our mobile labs service
• Maintain consistent engagement with patients to ensure each patients know what their next steps are and nothing is falling through the cracks
• Coordinate care by scheduling visits, helping patients access medications, and making sure lab work or other logistics are completed
• Answer patient questions and resolve issues quickly, clearly, and kindly — even when things are complex
• Collaborate with health coaches, pharmacists, and providers to make sure patients feel supported and seen every step of the way
• Go the extra mile to create “wow” moments that make patients feel genuinely cared for
• Help us improve the way we work by flagging gaps or inconsistencies, documenting new processes, and being an active participant in our daily troubleshooting and brainstorming session.

Education & Licensure Requirements:

• Bachelor’s degree is preferred.

Other Skills or Qualifications:

• Experience working in a clinical setting (ideally outpatient).
• Passion for bringing the AndHealth programs to those who need it most.
• You strive to “wow” in each interaction, both with patients and your colleagues.
• A strong sense of ownership and ability to take initiative to make each patient’s experience better than the last.
• A builder’s mentality and willingness to create a process where needed along with follow-through on those processes.
• Ability to thrive in change and quickly adapt to evolving processes to help improve the patient and care team experience continuously.
• Excellent written and oral communication skills.
• Strong attention to detail and ability to successfully handle multiple things at once.
• You bring a servant-leadership approach to your interaction with everyone.
• You are energetic, positive, kind, and help make working at AndHealth fun.
• You are comfortable with technology and learning new systems.
• You thrive when collaborating with others from multiple organizations.

Here’s what we’d like to offer you:

• Equal investment and support for our people and patients.
• A fun and ambitious start-up environment with a culture that takes on big things, takes risks, and learns quickly.
• The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
• A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
• We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.
• Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Company, and Paid time off, Short- and Long-Term Disability, and more.

We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.