IT Systems Engineer

IT Systems Engineer
Full Time
Columbus Ohio

AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.

We are looking for an experienced IT Systems Engineer to join our team in our Columbus office. This full-time position plays a critical role and will report to the Director, IT. The ideal candidate will have a strong background in IT support, a passion for problem-solving, and the ability to support both internal and external customers effectively.

What you'll do in this role:
User Management & Training:

• Oversee the onboarding and offboarding process for employees, including provisioning and managing user accounts and laptops.
• Develop and deliver comprehensive training for new users to ensure they are equipped to utilize company systems effectively.

• Provide technical support to company staff, including troubleshooting computer problems and investigating technical issues.
• Take full ownership of issues from identification to resolution, ensuring minimal disruption to business operations.

• Manage the day-to-day IT operations, including user access, permissions, and peripheral device management (e.g., printers, physical security readers).
• Oversee the configuration and maintenance of networking equipment, including network switches, access points, and firewalls.

• Act as the primary point of contact for internal and external communications regarding IT-related issues.
• Manage escalation processes to ensure timely and effective resolution of IT concerns.

• Partner with Director, IT, Sr. Security Engineer, and Compliance teams to ensure standards are being met and timelines hit.
• Work across teams to propose and implement technical solutions to complicated problems.

• A minimum of 3-5 years of experience in IT management, with a focus on infrastructure and operations.
• Proven track record in designing, deploying, and managing enterprise-level hardware and software systems.
• Proficient with macOS, Windows and Linux platforms.
• Experience in implementing and monitoring IT security protocols, with experience in compliance frameworks such as SOC 2.
• Demonstrated ability to lead IT projects and communicate effectively with both technical and non-technical stakeholders.
• High level of integrity and professionalism, with a commitment to maintaining confidentiality and security.
• Excited by technology and innovation and thrive on working in an environment that is full of change and discovery.
• Strong understanding of networks and databases.
• Ability to set priorities and manage work and deadlines independently and under pressure
• Willingness to go above and beyond to provide the best experience possible for your internal and external customers.

• Equal investment and support for our people and patients.
• A fun and ambitious start-up environment with a culture that takes on important things, takes risks, and learns quickly.
• The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
• A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
• We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.
• Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, and more.

We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.